Privacy Policy

1. Information We Collect

When you use 99exchange.us.com, we may collect the following types of information:

• Information you provide directly — When you contact us via WhatsApp to request a 99Exchange ID, you share your name and mobile number with our agent. This information is used solely to create your account.
• Usage data — We may collect anonymous data about how visitors use this Website, including pages visited, time spent and device type. This data contains no personally identifiable information.
• WhatsApp communications — Conversations with our agents via WhatsApp are subject to WhatsApp's own Privacy Policy in addition to ours.

2. How We Use Your Information

The information collected through this Website is used for the following purposes:

• To create and deliver your free 99Exchange ID via WhatsApp
• To provide account support, password resets and deposit or withdrawal assistance
• To send you IPL 2026 bhav updates and relevant platform information via WhatsApp
• To improve the content and user experience of this Website
• To comply with legal obligations where applicable

We do not use your information for automated profiling, credit scoring or any purposes unrelated to your 99Exchange account service.

3. Information Sharing

99exchange.us.com does not sell, rent or trade your personal information to any third party for marketing purposes. Your name and mobile number are shared only with the verified 99Exchange agent assigned to your account for the sole purpose of account management.

We may disclose information in the following limited circumstances:

• When required by law, court order or legitimate legal process
• To protect the rights, property or safety of 99exchange.us.com, its users or the public
• In connection with any investigation of suspected fraud or illegal activity

4. Data Security

We take reasonable precautions to protect the information shared with us. However, no method of transmission over the internet or electronic storage is 100% secure. While we use reasonable commercial standards to protect your personal information, we cannot guarantee its absolute security.

You are responsible for maintaining the confidentiality of your 99Exchange ID username and password. Never share these credentials with anyone — including our agents. Our agents will never ask for your password.

5. Cookies

99exchange.us.com may use basic cookies to improve your browsing experience — for example, to remember your preferences and analyse Website traffic. Cookies are small text files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Website features may not function properly without cookies.

We do not use cookies for advertising tracking, behavioural targeting or any form of ad retargeting.

6. Third-Party Services

This Website uses WhatsApp for agent communication and may contain links to my99exchange.com and other third-party platforms. These services have their own privacy policies that govern how they handle your data. We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before sharing any personal information with them.

7. Children's Privacy

This Website is strictly intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided personal information through this Website, please contact us immediately so we can take appropriate action to remove that information.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate personal information
• Request deletion of your personal information from our records
• Withdraw consent for us to use your personal information at any time

To exercise any of these rights, contact us via WhatsApp at wa.link/cricketbuzzid. We will respond to all legitimate requests within a reasonable timeframe.

9. Data Retention

We retain your personal information only for as long as necessary to provide the services described in this policy and to comply with our legal obligations. When your information is no longer required, it is deleted or anonymised.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of the Website after changes are posted constitutes acceptance of the updated policy.